Privacy Policy of Colombia Cargo International SAS
At Colombia Cargo International SAS (hereinafter, “the Company,” “we,” or “our”), we are committed to protecting the privacy and security of the personal data of our customers, suppliers, employees, and users of our website and services. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information, in accordance with the current Colombian data protection laws.
1. Personal Data Controller
The Controller of your personal data is:
Colombia Cargo International SAS
NIT: 900.338.109-6
Address: Carrera 71A No. 51-86 Bogotá, Colombia
Phone: 601 744 4839
Email: gerencia@colombiainter.com
2. Scope of Application
This Privacy Policy applies to all personal information collected, stored, and processed by Colombia Cargo International SAS in the course of its business activities, including, but not limited to, information obtained through our website, contact forms, transportation and logistics services, and any other direct or indirect interaction with our customers, suppliers, and users.
3. Principles for Personal Data Processing
At Colombia Cargo International SAS, the processing of personal data is governed by the following principles established in Law 1581 of 2012:
- Principle of Legality: The processing of personal data is carried out in accordance with applicable legal provisions.
- Principle of Purpose: Personal data is collected for legitimate, specific, and explicit purposes, which are communicated to the data subject.
- Principle of Freedom: Processing is only carried out with the prior, express, and informed consent of the data subject, or in cases where the law authorizes it.
- Principle of Truthfulness or Quality: The information subject to processing must be truthful, complete, accurate, up-to-date, verifiable, and understandable.
- Principle of Transparency: The data subject is guaranteed the right to obtain information about the existence of data concerning them.
- Principle of Restricted Access and Circulation: Processing is subject to the limits derived from the nature of the personal data and the provisions of the law.
- Principle of Security: The information is handled with the necessary technical, human, and administrative measures to ensure the security of the records, preventing their alteration, loss, unauthorized consultation, use, or fraudulent access.
- Principle of Confidentiality: All persons involved in the processing of personal data are obliged to guarantee the confidentiality of the information.
4. Personal Data Collected
We may collect and process the following types of personal data:
- Identification data: Full name, type and number of identification document, nationality.
- Contact data: Physical address, landline and/or mobile phone number, email address.
- Employment/Business data: Company name, position, NIT, company contact information.
- Financial/Transactional data: Information necessary for invoicing and payment of services (e.g., bank details), transaction history.
- Website navigation and usage data: IP address, browser type, operating system, pages visited, time spent, cookie data, and similar technologies (see Cookies section).
- Communication data: Records of correspondence, calls, or communications with us.
5. Purposes of Personal Data Processing
The personal data that Colombia Cargo International SAS collects is used for the following purposes:
- For the provision of our transportation and logistics services: Includes the quotation, contracting, execution, and tracking of requested services, management of dispatches, deliveries, customs, and any other activity inherent to our operation.
- Customer and supplier management: Processing information requests, managing contractual relationships, invoicing, collections, and handling petitions, complaints, and claims.
- Marketing and commercial communications: Sending information about our services, promotions, offers, news, or events that may be of interest to you, provided we have your express consent.
- Improvement of our services and website: Analyzing the use of our website and services to optimize their functionality, content, and user experience.
- Compliance with legal and regulatory obligations: Attending to requirements from judicial or administrative authorities, and complying with tax, accounting, and security obligations.
- Human resources management: In the case of employee and candidate data, for selection, hiring, payroll management, and compliance with labor obligations.
- Security: Monitoring and preventing fraud and illicit activities.
6. Rights of Personal Data Subjects
In accordance with Law 1581 of 2012, you, as a personal data subject, have the following rights:
- Right of Access/Consultation: To know, update, and rectify your personal data that has been processed.
- Right of Update and Rectification: To request the rectification and/or update of your personal data when it is incomplete or inaccurate.
- Right of Deletion (Erasure): To request the deletion of your personal data when there is no legal or contractual duty to keep it.
- Right to Revoke Authorization: To revoke the authorization granted for the processing of your personal data at any time, as long as there is no legal or contractual obligation that prevents its deletion.
- Right to File Complaints and Claims: To file complaints with the Superintendency of Industry and Commerce (SIC) for violations of Law 1581 of 2012.
- Right to Request Proof of Authorization: To know the proof of the authorization granted, except when the law exempts it.
7. Procedure for Exercising Rights
To exercise any of the rights mentioned above, you can send your request to:
Colombia Cargo International SAS
Attention: Data Protection Area
Address: Carrera 71A No. 51-86 Bogotá, Colombia
Email: gerencia@colombiainter.com
Phone: +57 601 744 4839
Your request must contain, at a minimum, the following information:
- Full name and identification of the data subject.
- Clear and precise description of the personal data for which you seek to exercise one of the rights.
- Physical address or email for notifications.
- Documents that prove the identity of the data subject or legal representation.
We will respond to your request within the terms established by law.
8. Transfer and Transmission of Personal Data
Colombia Cargo International SAS may share your personal information with:
- Third-party service providers: Companies that support us in the provision of our services (e.g., partner carriers, customs agents, technology providers, accounting, and legal services), who will be obliged to maintain the confidentiality of the information and comply with privacy policies.
- Government and judicial authorities: When required by law or to respond to valid legal processes.
- Affiliates or branches: For internal and operational administrative purposes.
In case international data transfers are carried out, they will be done under the legal security frameworks established by Colombian law to guarantee the protection of your information.
9. Security of Personal Data
We have implemented reasonable technical, administrative, and physical security measures to protect personal data against unauthorized access, disclosure, misuse, alteration, or destruction. These measures include, among others, restricted access to information, the use of strong passwords, monitoring systems, and backups.
10. Use of Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve the user experience, analyze site traffic, personalize content and ads, and understand how users interact with our platform. By using our website, you agree to the use of these technologies. You can configure your browser to notify you when cookies are sent or to reject them, although this might affect the site’s functionality.
11. Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our data practices or applicable legislation. Any change will be published on this page with the revised “last updated” date. We recommend that you periodically review this Policy to stay informed about how we protect your information.
12. Contact
If you have any questions or concerns about this Privacy Policy or the processing of your personal data, please do not hesitate to contact us using the information provided in the “Contact Us” section.
