Terms and Conditions of Service for Colombia Cargo International SAS
Welcome to the Terms and Conditions of Service for Colombia Cargo International SAS (hereinafter, “the Company,” “we,” or “our”). By accessing and using our logistics and transportation services, as well as our website (https://www.colombiainter.com), you agree to be legally bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our services.
1. General Company Information
Legal Name: Colombia Cargo International SAS
Nit: 900.338.109-6
Principal Address: Carrera 71A No. 51-86 Bogotá, Colombia
Contact Email: gerencia@colombiainter.com
Contact Phone: 601 744 4839
2. Definitions
- User/Client: Any natural or legal person who accesses, uses, or contracts the services of Colombia Cargo International SAS.
- Services: Refers to all logistics, national and international cargo transportation, storage, customs brokerage, and other related services offered by Colombia Cargo International SAS.
- Cargo/Merchandise: The goods, products, or effects that the Client entrusts to Colombia Cargo International SAS for their transportation, storage, or other logistics service.
- Transport Bill/Bill of Lading: The document that contains the essential information of the shipment and governs the transport contract.
- Website: The digital platform operated by Colombia Cargo International SAS through which information can be accessed and, eventually, quotations or services can be requested.
3. Acceptance of Terms
The use of the Services and the Website implies the full and unconditional acceptance of all the terms and conditions described herein. These Terms and Conditions constitute a legally binding contract between the User/Client and Colombia Cargo International SAS.
4. Description of Services
Colombia Cargo International SAS offers a wide range of logistics and transportation services, including, but not limited to:
- National road freight transport.
- International road freight transport (if applicable).
- Storage and warehousing services.
- Customs brokerage services (if applicable).
- Supply chain management and coordination.
- Consulting in logistics and foreign trade.
The specific details of each service, including rates, estimated delivery times, and particular conditions, will be defined in the corresponding quotation, service contract, and/or transport bill.
5. User/Client Obligations
The User/Client agrees to:
- Provide Truthful and Complete Information: Provide accurate, truthful, and complete information about the cargo (nature, weight, dimensions, value, packaging), origin and destination addresses, sender and recipient data, and any other relevant information for the correct provision of the service.
- Adequate Packaging: Ensure that the Cargo is correctly packed, labeled, and protected to withstand handling, transportation, and storage, in accordance with the nature of the merchandise and safety standards. Colombia Cargo International SAS is not responsible for damages or losses resulting from inadequate packaging.
- Legal Documentation: Provide all the required documentation for the transportation and/or customs brokerage of the Cargo (e.g., commercial invoices, permits, licenses, customs declarations, cargo manifest) and guarantee its legality. The Client is responsible for any fine, sanction, or retention of the Cargo due to incomplete or fraudulent documentation.
- Restricted/Dangerous Goods: Expressly and in advance inform if the Cargo contains dangerous, restricted, perishable, or high-value goods, and comply with all applicable regulations for their transport. Concealing this information exempts Colombia Cargo International SAS from liability and entitles the Company to reject or stop the shipment.
- Timely Payment: Make payment for services in accordance with the rates, deadlines, and conditions agreed upon in the quotation and/or service contract. In case of delay, additional interest and charges allowed by law will be applied.
- Receive the Cargo: Ensure that the recipient is available to receive the Cargo at the agreed-upon location and time. Additional costs for reshipments, storage, or returns due to the impossibility of delivery caused by the recipient will be assumed by the Client.
- Legitimate Use of the Website: Use the Website in a lawful manner, without fraudulent purposes, and without interfering with its normal operation.
6. Obligations of Colombia Cargo International SAS
Colombia Cargo International SAS commits to:
- Provide the Services with diligence, professionalism, and in accordance with the agreed-upon conditions.
- Guarantee the confidentiality of the Client’s information, unless required by a competent authority.
- Maintain the Cargo in adequate conditions during transportation and storage, applying reasonable security measures.
- Inform the Client about the status of their Cargo and any significant event that may affect the provision of the service.
7. Responsibility and Limitation of Liability
- Limitation of Liability: The liability of Colombia Cargo International SAS for loss, damage, or average of the Cargo will be limited to the caps established by the current Colombian legislation for the transport contract, or as expressly agreed and documented in the transport bill or insurance policy, if applicable.
- Exclusion of Liability: Colombia Cargo International SAS will not be responsible for:
- Force majeure or fortuitous events (e.g., natural disasters, terrorist acts, strikes, civil unrest, non-attributable accidents).
- Inherent vice or nature of the Cargo that causes its damage or deterioration (e.g., spoilage, oxidation).
- Inadequate or deficient packaging by the Client.
- Erroneous or incomplete information provided by the Client.
- Acts or omissions of third parties not contracted by Colombia Cargo International SAS.
- Indirect damages, loss of profits, or loss of opportunities.
- Declaration of Value: The Client has the option to declare the value of the Cargo and contract additional insurance that covers the real value, this being the only way to guarantee compensation above the legal limits. Without a specific declaration of value and insurance, compensation will be subject to the limits of the law.
- Claim Deadlines: Any claim for loss, damage, or average of the Cargo must be submitted in writing to Colombia Cargo International SAS within the deadlines established by law and/or the transport contract, providing the corresponding evidence. The lack of a timely claim may result in the forfeiture of the right.
8. Intellectual Property
All content on the Website, including, but not limited to, texts, graphics, logos, images, icons, software, and design, is the property of Colombia Cargo International SAS or its licensors and is protected by Colombian and international intellectual property laws. Unauthorized use of such content is strictly prohibited.
9. Third-Party Links
Our Website may contain links to third-party websites that are not owned or controlled by Colombia Cargo International SAS. We have no control over the content, privacy policies, or practices of third-party websites, and we do not assume any responsibility for them.
10. Privacy Policy
The collection and processing of your personal data are governed by our Privacy Policy, which is available at https://colombiainter.com/politica-de-privacidad (or the corresponding URL). By accepting these Terms and Conditions, you also accept our Privacy Policy.
11. Modifications to the Terms and Conditions
Colombia Cargo International SAS reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon their publication on our Website. It is the User/Client’s responsibility to periodically review these Terms to be aware of any updates. The continued use of our Services after the publication of the changes will constitute your acceptance of the new terms.
12. Governing Law and Jurisdiction
These Terms and Conditions are governed and interpreted in accordance with the laws of the Republic of Colombia. Any dispute arising in connection with these Terms and Conditions or the provision of the Services will be submitted to the jurisdiction of the competent courts of the city of Bogotá D.C., Colombia.
13. Contact
If you have any questions about these Terms and Conditions, please contact us at:
Colombia Cargo International SAS
Email: gerencia@colombiainter.com
Phone: 601 744 4839
